Goldcar car hire
Hi Alex,
We recently hired a car from Goldcar based in Jerez airport. Having paid for the hire of a Fiat 500 for 7 days online including extra for insurance we thought it was just a case of picking up key and away to go.
No such luck. At the Goldcar desk we were told we had to pay 84 euros as a deposit for a full tank of fuel. All we had to do was sign a document in Spanish to this effect.
On returning to UK we find out this document has nothing to do with fuel but is in fact additional insurance at a cost of 220 euros with no return.
I would like to know if other people have been duped in the same way.
This experience has put me off travelling to Spain ever again.
Alan
Update.
Our credit card company have informed us that they will investigate only once we have translated the contract ( signed at the airport) into English.
Update; 24/07/22.
Credit card company cannot refund any money paid for additional insurance as we are responsible for outcome of signing a document we did not understand. Never sign any document you do not fully understand and agree with.